Refund policy
Azuraa — Return & Refund Policy
Last updated: 10/05/2025
1. Overview
At Azuraa, your satisfaction matters. This policy explains when and how returns, exchanges, and refunds are processed. By purchasing from azuraa.com, you agree to these terms.
2. Return Eligibility
-
Returns are accepted within 30 days of delivery.
-
Items must be unused, unworn, and in their original packaging.
-
Returns showing wear, damage, or missing components are not eligible for refund.
-
Proof of purchase (order number or confirmation email) is required.
3. Non-Returnable Items
For hygiene and quality control reasons, we do not accept returns on:
-
Final sale or promotional items.
-
Gift cards or digital products.
-
Items damaged by misuse, impact, or exposure to chemicals.
4. How to Request a Return
-
Email support@azuraa.com with your order number and reason for return.
-
Our support team will confirm eligibility and send return instructions.
-
Ship the product back using a trackable service.
-
Once received and inspected, we will issue your refund or exchange.
Important: Do not send any return package without prior approval. Unregistered returns will not be processed.
5. Return Shipping Costs
-
Customers are responsible for return shipping unless the product arrived damaged, defective, or incorrect.
-
In verified defect cases, Azuraa covers shipping or issues a prepaid return label.
6. Refunds
-
Approved refunds are credited to the original payment method within 5–10 business days after inspection.
-
Shipping costs are non-refundable unless the item was defective or incorrect.
-
If your parcel is returned due to incomplete or incorrect address, or refusal upon delivery, a restocking fee of up to 50% will be applied.
-
Refunds will not be issued for items still in transit or unreturned.
7. Exchanges
-
Exchanges are available only for defective or incorrect items.
-
If you prefer a different product, please place a new order after refund approval.
8. Damaged or Defective Items
-
Contact support@azuraa.com within 48 hours of delivery.
-
Include clear photos or a short video showing the issue.
-
Upon verification, we will send a free replacement or issue a full refund.
9. Order Cancellations
All orders are final once placed. Orders cannot be canceled or modified after payment.
If you wish to return your item, you may do so once it arrives under the terms of this policy.
10. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
-
Check your bank or PayPal account again.
-
Contact your card issuer; processing may take time.
-
If the issue persists, email us at support@azuraa.com for confirmation.
11. Contact
Other questions about returns or refunds?
support@azuraa.com
Response time: 24–48 business hours
What our customers are saying
Excellent
4.8/ 5
based on 15.942+ reviews
Exceeded Expectations
The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand.
Amelia
Just Beautiful
The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted.
Chloe
Excellent Service
Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable.
Clara
Great Value
Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat.
Erin
Top Quality
Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new.
Cathrine
Completely hooked
My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong
Sophie
I love it!
The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again!
Nicole
Perfect Everyday Jewelry
wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin.
Grace
Impressive Durability
I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium.
Olivia Taylor
Love the Design
The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces.
Catherine
Exceeded Expectations
The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand.
Amelia
Just Beautiful
The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted.
Chloe
Excellent Service
Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable.
Clara
Great Value
Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat.
Erin
Top Quality
Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new.
Cathrine
Completely hooked
My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong
Sophie
I love it!
The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again!
Nicole
Perfect Everyday Jewelry
wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin.
Grace
Impressive Durability
I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium.
Olivia Taylor
Love the Design
The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces.
Catherine
Exceeded Expectations
The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand.
Amelia
Just Beautiful
The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted.
Chloe
Excellent Service
Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable.
Clara
Great Value
Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat.
Erin
Top Quality
Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new.
Cathrine
Completely hooked
My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong
Sophie
I love it!
The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again!
Nicole
Perfect Everyday Jewelry
wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin.
Grace
Impressive Durability
I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium.
Olivia Taylor
Love the Design
The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces.
Catherine
Exceeded Expectations
The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand.
Amelia
Just Beautiful
The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted.
Chloe
Excellent Service
Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable.
Clara
Great Value
Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat.
Erin
Top Quality
Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new.
Cathrine
Completely hooked
My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong
Sophie
I love it!
The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again!
Nicole
Perfect Everyday Jewelry
wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin.
Grace
Impressive Durability
I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium.
Olivia Taylor
Love the Design
The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces.
Catherine
Exceeded Expectations
The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand.
Amelia
Just Beautiful
The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted.
Chloe
Excellent Service
Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable.
Clara
Great Value
Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat.
Erin
Top Quality
Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new.
Cathrine
Completely hooked
My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong
Sophie
I love it!
The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again!
Nicole
Perfect Everyday Jewelry
wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin.
Grace
Impressive Durability
I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium.
Olivia Taylor
Love the Design
The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces.
Catherine
Exceeded Expectations
The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand.
Amelia
Just Beautiful
The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted.
Chloe
Excellent Service
Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable.
Clara
Great Value
Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat.
Erin
Top Quality
Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new.
Cathrine
Completely hooked
My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong
Sophie
I love it!
The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again!
Nicole
Perfect Everyday Jewelry
wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin.
Grace
Impressive Durability
I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium.
Olivia Taylor
Love the Design
The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces.
Catherine
Azuraa was born from the idea that elegance shouldn’t fade with time—or water. Each piece is crafted with 18K gold plating over stainless steel, made to resist daily wear while preserving its glow.
FREQUENTLY ASKED
QUESTIONS
FREQUENTLY ASKED
QUESTIONS
What materials are your products made of?
All Azuraa's products are made with high-quality 18K gold plating over stainless steel and premium finishes to ensure durability and long-lasting shine. They’re water, sweat, and tarnish-resistant.
How long will it take to get my orders?
Delivery times depend on your location, but most orders arrive within 5 to 10 business days. Each order is carefully prepared, and once dispatched, you’ll receive a tracking link so you can follow its journey from us to you.
Can I return or exchange my order?
Yes. You have 30 days from delivery to request a return or exchange. Items must be unused and in original packaging.
How should I care for my Azuraa collection?
Wipe with a soft cloth after use and store in a dry place. Avoid contact with harsh chemicals to preserve the finish.
Will sold-out items be restocked?
Rarely. Azuraa collections are produced in limited seasonal batches, and restocks are uncommon. We believe in creating timeless pieces — not trends — and part of that promise is maintaining scarcity. To access new releases early, we recommend joining the Azuraa Circle.