Shipping policy
Azuraa — Shipping Policy
Last updated: 10/03/2025
1. Order Processing
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Orders are processed within 1–3 business days after payment verification.
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Once your order is processed, you will receive a confirmation email with tracking information.
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Orders cannot be modified or canceled after processing begins.
2. Shipping Times
Estimated delivery windows:
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North America: 5–10 business days
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Europe: 6–12 business days
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Australia & New Zealand: 6–12 business days
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Rest of the world: 8–15 business days
Delivery times may vary depending on customs procedures, logistics congestion, or remote destinations.
3. Tracking
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Every order includes real-time tracking.
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Tracking numbers are issued automatically once the parcel ships.
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Updates may take 24–72 hours to appear after shipment leaves the warehouse.
4. Shipping Fees
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Shipping costs are shown at checkout.
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Occasionally we offer free shipping promotions, displayed on the product page or banner.
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Shipping fees are non-refundable unless the product arrives defective or incorrect.
5. Customs, Duties, and Taxes
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International orders may be subject to import duties or taxes.
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These fees are paid by the customer and are not included in product or shipping prices.
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Azuraa is not responsible for delays or charges caused by customs inspections.
6. Failed Deliveries
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If an order is returned due to an incorrect address, unclaimed package, or delivery refusal, a restocking and reshipment fee may apply.
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Shipping costs are non-refundable for failed deliveries.
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Customers may request reshipment after paying the new shipping fee.
7. Lost or Delayed Packages
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A package is considered lost if tracking shows no movement for 30 days.
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In that case, Azuraa will offer a replacement or full refund.
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If the courier marks an order as “Delivered” but you did not receive it, contact us within 7 days to open a carrier investigation.
8. Partial Shipments
To ensure faster delivery, some orders may ship in multiple packages at no extra cost. You will receive separate tracking numbers if applicable.
9. Responsibility
Azuraa is not liable for delays caused by natural events, customs, or courier issues once the parcel leaves our warehouse.
10. Contact
For shipping questions or tracking support:
support@azuraa.com
Response time: 24–48 business hours
What our customers are saying
Excellent
4.8/ 5
based on 15.942+ reviews
Exceeded Expectations
The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand.
Amelia
Just Beautiful
The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted.
Chloe
Excellent Service
Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable.
Clara
Great Value
Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat.
Erin
Top Quality
Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new.
Cathrine
Completely hooked
My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong
Sophie
I love it!
The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again!
Nicole
Perfect Everyday Jewelry
wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin.
Grace
Impressive Durability
I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium.
Olivia Taylor
Love the Design
The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces.
Catherine
Exceeded Expectations
The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand.
Amelia
Just Beautiful
The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted.
Chloe
Excellent Service
Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable.
Clara
Great Value
Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat.
Erin
Top Quality
Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new.
Cathrine
Completely hooked
My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong
Sophie
I love it!
The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again!
Nicole
Perfect Everyday Jewelry
wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin.
Grace
Impressive Durability
I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium.
Olivia Taylor
Love the Design
The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces.
Catherine
Exceeded Expectations
The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand.
Amelia
Just Beautiful
The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted.
Chloe
Excellent Service
Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable.
Clara
Great Value
Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat.
Erin
Top Quality
Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new.
Cathrine
Completely hooked
My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong
Sophie
I love it!
The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again!
Nicole
Perfect Everyday Jewelry
wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin.
Grace
Impressive Durability
I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium.
Olivia Taylor
Love the Design
The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces.
Catherine
Exceeded Expectations
The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand.
Amelia
Just Beautiful
The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted.
Chloe
Excellent Service
Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable.
Clara
Great Value
Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat.
Erin
Top Quality
Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new.
Cathrine
Completely hooked
My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong
Sophie
I love it!
The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again!
Nicole
Perfect Everyday Jewelry
wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin.
Grace
Impressive Durability
I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium.
Olivia Taylor
Love the Design
The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces.
Catherine
Exceeded Expectations
The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand.
Amelia
Just Beautiful
The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted.
Chloe
Excellent Service
Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable.
Clara
Great Value
Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat.
Erin
Top Quality
Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new.
Cathrine
Completely hooked
My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong
Sophie
I love it!
The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again!
Nicole
Perfect Everyday Jewelry
wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin.
Grace
Impressive Durability
I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium.
Olivia Taylor
Love the Design
The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces.
Catherine
Exceeded Expectations
The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand. The packaging, the shine, the comfort—everything feels premium. Azuraa is my new go-to brand.
Amelia
Just Beautiful
The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted. The details on my bracelet are stunning. It feels delicate but strong—exactly what I wanted.
Chloe
Excellent Service
Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable. Fast delivery and even better quality than I expected. The bracelet feels luxurious yet durable.
Clara
Great Value
Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat. Affordable luxury is real. I love that I can wear quality jewelry without worrying about water or sweat.
Erin
Top Quality
Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new. Beautiful earrings with a perfect shine. I’ve worn them in the shower and they still look brand new.
Cathrine
Completely hooked
My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong My first Azuraa order and definitely not the last. The necklace feels elegant, light, and strong
Sophie
I love it!
The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again! The ring fits perfectly and hasn’t tarnished at all. You can tell it’s well-made. Definitely will be buying again!
Nicole
Perfect Everyday Jewelry
wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin. wear my Azuraa pieces daily—even at the gym and in the rain. They stay shiny and never irritate my skin.
Grace
Impressive Durability
I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium. I’ve had way more expensive jewelry fade within weeks. Azuraa keeps its color and feels premium.
Olivia Taylor
Love the Design
The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces. The minimal gold hoops go with everything. Everyone thinks they’re designer pieces.
Catherine
Azuraa was born from the idea that elegance shouldn’t fade with time—or water. Each piece is crafted with 18K gold plating over stainless steel, made to resist daily wear while preserving its glow.
FREQUENTLY ASKED
QUESTIONS
FREQUENTLY ASKED
QUESTIONS
What materials are your products made of?
All Azuraa's products are made with high-quality 18K gold plating over stainless steel and premium finishes to ensure durability and long-lasting shine. They’re water, sweat, and tarnish-resistant.
How long will it take to get my orders?
Delivery times depend on your location, but most orders arrive within 5 to 10 business days. Each order is carefully prepared, and once dispatched, you’ll receive a tracking link so you can follow its journey from us to you.
Can I return or exchange my order?
Yes. You have 30 days from delivery to request a return or exchange. Items must be unused and in original packaging.
How should I care for my Azuraa collection?
Wipe with a soft cloth after use and store in a dry place. Avoid contact with harsh chemicals to preserve the finish.
Will sold-out items be restocked?
Rarely. Azuraa collections are produced in limited seasonal batches, and restocks are uncommon. We believe in creating timeless pieces — not trends — and part of that promise is maintaining scarcity. To access new releases early, we recommend joining the Azuraa Circle.